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Name the person who should chase a failed payment

A failed payment posts to your channel with an @ mention of whoever handles them, so it is someone’s job rather than everyone’s.

Plan
Business planNeeds the Business plan or above
Size
3 steps · Intermediate

Works with

  • WooCommerce
  • Slack

The workflow

Every step, as it appears in the editor

Step names come straight from FlowWP. Branches are labelled the way the editor labels them.

  1. WooCommerce logoTrigger · WooCommerceA payment fails on an order
  2. Slack logoAction · SlackFind a Slack user
  3. Slack logoAction · SlackSend a Slack message

After you choose it, every step can be changed, moved or removed.

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Messaging

See all Messaging templates
    1. WooCommerce logoTrigger: An order is paid (WooCommerce)
    2. Slack logoAction: Send a Slack message (Slack)
    MessagingPersonal plan

    Tell the team about every order in Slack

    A paid order posts to your channel with what was bought, what it came to, and a link straight to the order. The one automation nearly every shop wants first.

    2 stepsBeginner
    1. WooCommerce logoTrigger: An order reaches a status (WooCommerce)
    2. Condition: Only continue if (Logic)
    3. WhatsApp logoAction: Send a WhatsApp template message (WhatsApp)
    MessagingPersonal plan

    Tell the customer on WhatsApp when their order ships

    A completed order sends an approved template to the phone number on the order. WhatsApp only allows a template for a message a business starts, so write and submit one in the WhatsApp Manager first — its placeholders are filled in here with their name and the order number.

    3 stepsIntermediate
    1. WooCommerce logoTrigger: An order is paid (WooCommerce)
    2. Slack logoAction: Create a Slack channel (Slack)
    3. Slack logoAction: Add people to a Slack channel (Slack)
    4. Slack logoAction: Send a Slack message (Slack)
    MessagingBusiness plan

    Give every order its own Slack channel

    A paid order opens a channel named after it, puts your team in, and posts the details as the first message — so everything about that job is in one place instead of scattered through email.

    4 stepsIntermediate

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